As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Technical Support

Please complete as much information as possible so our Technical Team can investigate your issue.

Anything marked with * is a required field and must be filled in before submitting.

01 Customer & Case Details

Customer / Distributor Name *

Order Number

Email Address *

Contact Number *

Preferred Contact Method

02 Product & Purchase Information

Where did you purchase the EasiHold materials?

Batch Number / Production Date *

Product Used & Container Size *

How Many Bottles Were Purchased?

03 Project Installation & Description

Project Description *

Installation Date *

When was EasiHold applied?

Site Location *

This helps us check local weather conditions.

Project Area Size (m²)

Please provide the total project area in square metres.

Number of Coats

Application Method

04 Weather & Environmental Conditions

Weather During Application *

Weather After Application *

When Did the Issue First Appear? *

Please also provide an approximate date.

Product Storage Conditions *

05 Issue / Problem Report

What Issue Are You Experiencing? *

Where Is the Issue Located? *

Has the Issue Changed Over Time? *

06 Photos & Supporting Evidence

Photos Required *

Please attach close-up photographs of the issue and wider photographs showing the full area.

Packaging / Labels *

Please provide clear photographs of the product packaging, batch number and labels where possible.

Additional Evidence

07 Customer Declaration

I confirm that the information provided is accurate to the best of my knowledge and that the photographs and supporting information supplied relate to the EasiHold installation described above.

I confirm that the information I have provided is accurate and relates to the EasiHold installation described above. *

Name

Signature

Date